Implementation of OKR System for a National Postal Operator

Client:

A major postal and logistics operator undergoing a large-scale business transformation to modernize its operations and accelerate the execution of its strategic initiatives.

Challenge:

The company’s existing KPI-based performance system focused primarily on bonus calculation rather than real progress toward strategic objectives.This misalignment made it difficult to translate high-level goals into actionable outcomes for middle management and operational teams. The ask was to design and implement a unified OKR (Objectives & Key Results) framework linking corporate strategy to daily performance across all business units.

Approach:

• Conducted stakeholder interviews and workshops to align on strategic priorities and organizational design.

• Defined objectives, key results, and metrics hierarchy across corporate, regional, and departmental levels.

• Designed supporting processes for planning, tracking, and evaluation.

• Facilitated multiple training and alignment sessions to ensure adoption among leadership and functional teams.

Impact:

• OKR model fully integrated across the organization, connecting strategic goals with operational delivery.

• Improved transparency and accountability in strategic project execution.

• Enhanced tracking of transformation initiatives — increasing leadership visibility and alignment across departments.

• The company continues to use the OKR system as the foundation for its ongoing transformation.